November 12, 2010
Since my first post on Video Probes I have been developing the use of the design research method through a series of studies. The video probe is a specific time framed video response to a question. The first study was conducted with Dance Base (as previously posted). The participants were asked – “what are your perceptions of dance base?” The responses were then used to help inspire and inform the design of the connected Collection Boxes as well as gain a greater understanding of the people and place.
The second study was conducted with MSc Ethnography students at Dundee University as part of a deeper study into self-service (more about that later). The student groups approached the probes in very different and interesting ways. Some using it more as a field work tool, others to strengthen their initial insights, others were able to communicate their insights through the probes in a very clear thought provoking way.
The groups were split to focus their field observations on different influencing factors of self-service – Interactions, Transactions, Environment, Consumers.
Their Video Probes can be viewed below
We will now be using the insights from the Video Probes and other activities to inform a project that aims to gain a greater understanding of consumers in relation to self-serivce.